FAQs

It’s easy! Get in touch via our chatbox in the bottom left corner of this screen, or send us an email online@originalcreator.co.uk

We’re here because we're passionate about making high quality clothes that will last a lifetime. We want you to feel good and look good in our stuff. A lot of care goes into our designs and fabrics; we're always working towards making sure Original Creator is made in the most ethical ways, without sacrificing your pocket.

Of course! An Original Creator is anyone with a vision or goal; whatever it might be. We’re here for the late nights, the early mornings and everything in-between. Whether you’re in an office or always on the go, we’re here for the hustlers and big dreamers.

Original Creator is made in Faisalabad, Pakistan, through a vertical knitwear factory, meaning not only do they manufacture the clothes but they create the materials from start to finish too. That way, we can keep track of your hoodie every step of the way. Our zips and eyelets are produced in China with certified suppliers to make sure that our super high standard runs throughout all our styles.

Since when were too many zips a bad thing?! We’re all about practicality and functionality. We wanted to make sure your Holy Trinity was taken care of: keys, phone, wallet (not to mention chewing gum packets, maybe a vape and those standard scrunched up receipts).

We’ve made sure there’s room for you to carry everything with you, without ruining the shape of your clothing. This is a no baggy pockets zone.

Original Creator items are made of cotton; a great raw material for active people, but it doesn’t t protect you from rainy days and thunderstorms. We’ve added a special coating on top of the fabric to help delay the absorption of water, keeping you fly and dry.

As any finishing applied on top of fabric, it only lasts a certain number of washes. So basically, don't put it in the washing machine too often. Be gentle with it. It has feelings too.

We created a business plan that cuts out the middleman, allowing us to build relationships with the factories directly. That way, your wardrobe benefits but your pocket does too. You’re welcome.

We’re able to keep our prices low partly because we don’t offer free returns. In the UK, one-third of online shopping is returned. Obviously, this creates massive waste which we really don’t want to be a part of.

Please look at our size guides to find your ideal fit and hopefully there will be no need to return anything.

The best way to find out is by visiting our LinkedIn page. We’re always up for hearing from interesting, passionate, talented people. Just pop us an email telling us a bit about yourself online@originalcreator.co.uk

Our bags are made with oxo-bio plastics which can be reused and recycled. Oxo-biodegradable technology converts plastic products into biodegradable materials at the end of their useful life. It does this by oxidation in the presence of oxygen. So, it might look like general old plastic, but it's much more.

The colours may vary ever so slightly, but rest assured our eagle-eyed quality team monitor the colours before any items are sent out for delivery.

Why, thank you! We love a compliment (or two). Please leave any feedback for the team on Trustpilot, Google, or Facebook. We'd also like to hear any not-so-positive feedback too, it all helps.

Yep! We're taking payment for all pre-orders and will be notifying you by email when they're available.

We're expecting to have pre-orders available within 14 days from your order placement. You'll be notified via email when stock becomes available and when your order is dispatched.

Once your order is complete, you’ll receive a confirmation email with tracking details. If it’s been misplaced for any reason, you’ll have access to check the tracking details through the ‘My Account’ section of our website.

If you’re still waiting for your order after the estimated delivery time, please use the chat box or email orders@originalcreator.co.uk

Sometimes, mistakes happen. Please use the chat box or email orders@originalcreator.co.uk and we’ll sort it out ASAP.

Promo codes can be added to your order at the start of checkout. Just type it into the discount code box. Easy.

We deliver to the UK, EU and internationally. Over the holiday period our delivery service will be running slower than usual. Please bear with us and we will do our best to give an update on your order as soon as we can.

Don’t panic. Just message us using the chat box or email orders@originalcreator.co.uk with your order number and new postage details. We'll sort it.

If after numerous delivery attempts from our logistics provider, they are unsuccessful in delivering your parcel to you. The parcel will be returned to us and you will be refunded in full.

Part of our strategy to keep prices low is not to include the cost of returns. One-third of all online shopping is returned in the UK creating a massive waste. We hope that when you buy from us you are happy with your shop and won’t need to return it. Please look at the size guides to find your ideal fit and we promise to give you the most detailed images and videos for you to make a wise decision.

We’re happy to refund or exchange an item, providing it’s in a fully re-saleable condition. Returns should be made within 14 days in their original, undamaged packaging.

The best way to find out is by visiting our LinkedIn page. We’re always up for hearing from interesting, passionate, talented people. Just pop us an email telling us a bit about yourself online@originalcreator.co.uk

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